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Store Policy

Customer Care
How to wash lingerie

Lingerie like silk and lace intimates and bras are not only delicate, but also investment pieces. Support them just like they support you by giving them a deep clean designed just for lingerie using our gentle stain-removal tactics, lingerie detergent, and moves that protect their structures and shapes. Follow the steps below to wash lingerie (both by hand and machine) and keep it looking beautiful for years to come.

STEP 1: Sort

Sort bras and intimates by material and structure. Detailed lace, padded push-ups, and supportive underwire or construction should always be washed by hand while non-wire, cotton, and sports intimates can be machine washed. Wash with like colors only.

STEP 2: Treat Stains


To clean your lingerie and remove stains from body oils, make-up, and skincare products like lotion and self-tanner with our Wash & Stain Bar. Wet the bar and gently work the lather into stain-susceptible straps, underwire, bands, and underwear liners. Always use cold water for treating blood stains.

Handwashing is the best and safest method for washing bras, fine lace, and silk fabrics.

  • Fill a Wash Tub Basin or sink with cool water.

  • Add 2 capfuls of a Delicate Wash

  • Mix the water and detergent together and submerge the item.

  • Soak for 30 minutes.

  • Rinse with cool water until there is no more soap.

  • Do not wring. Instead, press the water out between your hands.

  • STEP 4: Or Machine Wash Strapped for time? When machine washing, fasten bands closed and place in a Mesh Bag Bundle to preserve elasticity and prevent tearing and snagging in the machine. Select the delicate cycle, low spin, and cold water. Next, add the appropriate amount of lingerie detergent, we recommend using Delicate Wash according to the machine and load size. This detergent is designed to give delicate fabrics like lingerie a beautiful clean from home, keeping delicate fibers silky smooth and supple.

  • STEP 5: Air Dry

  • Hang to dry or lay items flat on a drying rack. Never use the dryer as the high heat will reduce the fabric’s elasticity and moisture-wicking properties.

  • To remove wrinkles, skip the iron. Steam intimates and fine lingerie for the perfect finish, as needed. 

  • Freshen with Delicate Spray between wearing and washing.

  • STEP 6: The Perfect Fit

  • Store bras in their original shape to preserve fit. Short on space? Fold bras one cup into the other, smoothing out lumps or dents to avoid distorting the construction

returns and exchanges

The following cannot be returned:

  • Panties, thongs and Swimwear

    • Please note: as lingerie are intimate garments, if your items are soiled (make-up, fake tan, deodorant or personal stains), we will deem these as unacceptable for return and will post these items back to you.

  • Hosiery – where one or both hygiene seals have been opened

  • Gift Card sales are FINAL SALE and cannot be refunded for monetary value.

  • Duties & Taxes as well as any associated shipping costs. These cannot be refunded by Les Aguicheuses once your order is sent.

  • We gladly offer exchanges on unworn, unwashed and unopened items in re-sellable condition with original tags still attached.

  • If the requested item for an exchange is out of stock, will contact you to organise an alternative solution. Exchanges will be shipped with standard postage.

  • Simply book your exchange by contacting us

Payment Methods

  • Credit / Debit Cards


  • Offline Payments

Payment Methods
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